Shipping & Returns
Once orders are received, we will process your order within 24hours. Please note all items are dispatched once a week every Thursday. Delivery times and costs associated with delivery may vary in accordance to your order and location. There may be delays with freight beyond our control due to the global covid pandemic situation.
Domestic (within Australia) Shipping:
All orders over $70 within Australia will be shipped free.
Orders below $70 handling and shipping will be a flat rate of $10.
All orders domestically will be shipped with AusPost/TOLL
Allow 1-5 days for delivery domestically, allow extra time for regional areas. It may take longer at the moment with the global covid situation.
International
Please allow between 3-14 business days for all international shipping.
We ship worldwide via AUSPOST or DHL. Delivery times vary depending on what part of the world you’re in. New Zealand Flat rate of $20. Flat rate $30 internationally. Tracking numbers are provided for each order. The standard Auspost/ DHL delivery times are:
Zone 1 | New Zealand: 3-5 business days
Zone 2 | Asia Pacific: 5-12 business days
Zone 3 | Western Europe: 5-12 business days
Zone 4 | North America & Middle East: 7-12 business days
Zone 5 | Rest of World: 8-14 business days
If your delivery is lost in transit by Australian Post, MatchaMatcha by Grow Green Tea cannot offer a refund unless the package has been insured.
Return & Exchange Policy
All our products are nitrogen infused in Japan before sealing to ensure high quality and freshness.
MatchaMatcha does not accept any change of mind returns or exchanges – so unfortunately we are also unable to refund any purchases. Products are considered food products that are perishable.
If you unfortunately receive an item which is deemed faulty or damaged, under Australian Consumer Law you are entitled to a refund or replacement of the damaged product.
If you believe that the product you received is faulty, the product(s) must be returned to MatchaMatcha for our assessment before we can process and issue a refund.
Please email us first so we can approve the return, as we can’t accept a return without prior approval. Items that are faulty or damaged during delivery can be returned within one week of the purchase date, but need to be un-used, unopened and sent back to us with the original receipt and your contact details. Once we’ve reviewed the product, we’ll credit you the price of the returned goods, including the cost of original delivery using the original method of payment.
Please contact us via our contact page for shipment returns and exchanges address.