Shipping terms

Once orders are received, we will process your order within 24hours. Please note all items are dispatched once a week every Thursday. Delivery times and costs associated with delivery may vary in accordance to your order and location.

Domestic (within Australia) Shipping:

All orders over $50 within Australia will be shipped free.

Orders below $50 handling and shipping will be a flat rate of $10. 
All orders domestically will be shipped with AusPost.
Allow 1-5 days for delivery domestically, allow extra time for regional areas. 

Please allow between 3-14 business days for all international shipping.

We ship worldwide via DHL. Delivery times vary depending on what part of the world you’re in. Flat rate $15 internationally. Tracking numbers are provided for each order. The standard DHL delivery times are:

Zone 1 | New Zealand: 3-5 business days
Zone 2 | Asia Pacific: 5-12 business days
Zone 3 | Western Europe: 5-12 business days
Zone 4 | North America & Middle East: 7-12 business days
Zone 5 | Rest of World: 8-14 business days

If your delivery is lost in transit by Australian Post, MatchaMatcha by Grow Green Tea cannot offer a refund unless the package has been insured. 

©MatchaMatcha by Grow Green Tea 2020

ABN 58611963574


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